Terms & Conditions

1. About us

These terms apply to all cleaning and related services booked through this website, by phone, or by message with HS Home Service (a trading name of HS Home Service Limited, a company registered in Scotland, company no. SC559866). By booking a service, you agree to these terms.

2. Booking and deposit

For new customers, a £45 deposit is required to confirm and secure your booking. This can be paid securely online, by card, or arranged directly with us. The deposit is deducted from your final bill; the remaining balance is paid on the day of the service, by cash or bank transfer unless otherwise agreed.

3. Cancellations and rescheduling

We ask for at least 48 hours' written notice if you need to cancel or reschedule an appointment. Bookings cancelled or rescheduled with less than 48 hours' notice may be subject to a cancellation charge of 70% of the total service price, to cover the time set aside for your booking.

4. Access to your property

Please make sure we can access the property at the agreed time — for example, by being home, arranging for someone to let us in, or leaving keys in a lockbox as agreed when booking. Some jobs, such as garden work or exterior pressure washing, need access to an outdoor tap or a power socket; we'll flag this where it applies. If we're unable to access the property at the agreed time through no fault of ours, this may be treated as a late cancellation under section 3.

5. What's included and pricing

The price shown when you book is based on the details you give us about the property and the work involved. If the actual size, layout or condition of the property differs significantly from what was described — for example, unusually heavy staining, clutter, or a much larger property than stated — we'll always discuss and agree any price adjustment with you before starting or continuing the work.

Some services (such as external window cleaning or curtain and blind cleaning outwith what's listed) are outside the standard scope of a clean unless specifically agreed in advance.

6. Your responsibilities

• Please point out or put away anything particularly fragile, valuable or sentimental before we start.
• Please let us know in advance about pets, allergies, or anything that needs special care or specific products.
• Please make sure the property is reasonably safe to work in.

7. If something isn't right

We want you to be happy with the result. If any part of the clean doesn't meet the standard you expected, please let us know within 48 hours of the appointment and we'll arrange to come back and put it right at no extra charge. This doesn't affect your other legal rights.

8. Liability and insurance

HS Home Service holds public liability insurance covering up to £1,000,000. We take reasonable care while working in your home, and our team follows a consistent checklist on every visit.

We aren't responsible for pre-existing damage, general wear and tear, or damage to items that weren't disclosed as fragile or valuable before we started work. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, or for anything else which cannot lawfully be limited or excluded.

9. Payment

We currently accept cash, bank transfer, and card payments for deposits taken online. Full payment (less any deposit already paid) is due on the day the service is carried out, unless we've agreed otherwise with you in advance.

10. Your information

When you book with us, we collect the details needed to carry out the service — your name, phone number, email, and the address for the appointment. We use this information only to manage your booking and to contact you about it; we don't sell or share it with third parties, except where required by law or to process payments securely through our payment provider (Stripe).

If you'd like to know what information we hold about you, or ask us to remove it, email us at hshs.edinburgh@gmail.com.

11. This website

The content, branding and photos on this website belong to HS Home Service, except where a photo is shown with a client's permission as noted. You're welcome to browse and share links to this site; please don't copy or reuse our content, photos or branding elsewhere without asking us first.

12. Changes to these terms

We may update these terms from time to time, for example if our policies change. The current version will always be available on this page, and the version in place at the time of your booking is the one that applies to it.

13. Governing law

These terms are governed by the law of Scotland, and any disputes will be subject to the jurisdiction of the Scottish courts.

14. Contact us

If you have any questions about these terms, get in touch: